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Arnel Preferred Employment Program
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Resident Survey

Thank you for taking the time to complete our Resident Survey.
* Indicates a required field

*First Name *Last Name

*Phone Number *Apt Number

*Your Email

Please rate the following service aspects using a scale of 1-5, in which 1 is "Strongly Agree" and 5 "Strongly Disagree"


1=Strongly Agree
2=Mildly Agree
3=Neither Agree nor Disagree
4=Mildly Disagree
5=Strongly Disagree



Service Aspects
1
2
3
4
5
1. Office employees are courteous and professional.
2. Office employees are available.
3. Office employees are responsive.
4. Maintenance employees are responsive.
5. Maintenance employees are courteous.
6. Maintenance employees are competent.
7. Employees ensure that problems are corrected.
8. Overall, service meets my requirements.
9. Overall, I am satisfied with maintenance & upkeep of this apartment community.
10. I am satisfied with the level of communication provided by office and maintenance employees.
11. My rental dollars paid are a good value
12. Laundry room areas are kept clean.
13. Pool area is maintained and kept clean.
14. I am satisfied with the availability of guest parking.
             
At the end of my lease, I most likely will... (please check one)
Renew my lease            
Move to a house            
Move to another Arnel Property            
Move to a non-Arnel Property            
Undecided            
                       
Please rate your satisfaction with the level of service provided by the office employees on a scale of 1-5, with 1 being "Very Satisfied" and 5 being "Very Dissatisfied"
                       
Please rate your satisfaction with the level of service provided by the maintenance employees on a scale of 1-5, with 1 being "Very Satisfied" and 5 being "Very Dissatisfied"
                       
Would you recommend this community to a friend? Yes No
                       
Approximately how long have you lived in this apartment community?
                       
Employee Recognition
We at Arnel Management value our residents and our employees! Is there an employee you wish to recognize for his or her superior service or positive attitude? If yes, please indicate his or her name below.
Employee Name: Position:

Special comments about employee:
                       
What is the one thing you like most about your community?
                       
What is the one thing you would like to see changed at your community?
                       
Additional Comments: